Tech Without Empathy: A Losing Proposition
Compliments from people you admire are the most amazing gift. This one from Intouch Solutions SVP of Strategic Development Joe Doyle absolutely made my month:
Sarah Morgan nails it, per usual. #empathy is everything when it comes to communication and support.
“Automation can make us smarter and more effective. It’s even true to say that, in many situations, artificial intelligence can begin to replace human thought. AI can help us to analyze enormous data sets and handle complex tasks. But while it can replace thought, it can’t replace feeling. It can’t replace humanity. We are people – not the results of algorithms or the sum of our psychographics.”
He was talking about this article, “Tech Without Empathy: A Losing Proposition.” You can read it here.